Frequently Asked Questions
Below are some of the common questions we get asked about our locksmith services. If you have any questions about our services or if you need help and advice with locks please get in touch.
What is Lock Snapping?
Lock Snapping is otherwise known as cylinder snapping and it is a common method used by burglars to gain entry into a property. They do this by breaking the lock cylinder and then further manipulating the lock to open it. Lock Snapping takes very minimal skill and can mean a thief has access to your property within 10 seconds! The types of locks affected by this are euro cylinder locks which are found on most uPVC doors. Lock Snapping can be avoided by fitting an Anti-Snap Euro Cylinder Lock such as a British Standard, 3 Star BSI TS007 cylinders. Contact us for help and advice on protecting your property from Lock Snapping.
How long does it take for an emergency locksmith to arrive?
We always try to attend as quickly as possible and usually within an hour. We appreciate that if you are in the position that you need an emergency locksmith that generally it can be a stressful and inconvenient experience so we try and respond quickly.
My key has snapped in the lock. Does this mean I need a replacement lock?
If your key has snapped in the lock then it doesn’t necessarily mean you need to have the lock replaced. A skilled locksmith will be able to remove a broken key that has snapped in a lock. Please do not attempt to remove the snapped key yourself as you may find this forces it further into the lock or damages the internal components of the lock. If this happens a locksmith may no longer be able to successfully remove the broken key and you may be faced with no alternative than to replace the lock.
What locks will my insurance company need me to have for my household insurance?
Most insurers will require external doors to have locks fitted that comply with British Standard BS3621. This could be a five-lever mortice deadlock or sash lock, a multi-point locking system or a rim automatic deadlatch. Please check with your insurance company and check your policy as requirements may vary.
I’m locked out of my house with no key. Can you get me back in?
Yes, we can get you back in. We always attempt a non-destructive entry. We are trained and experienced at the opening and unlocking all types of locks and in most cases, we can gain access without damaging the lock or the door.
How much will it cost to fix my locks?
There are a few factors that will determine the cost of fixing your lock. These include the type of lock, the condition of the door and the lock and the type of fault. It may be possible to repair the lock or we may need to replace it. We will give you a quote before we undertake any work.
Does the locksmith have all the parts needed to fix my lock?
In most cases, we will have the parts in stock on the van but if we need something specialist we may have to order parts. If this is the case we will order the parts and return as soon as possible to complete the job. If this happens you will only be charged a single call-out fee. All parts used are high-quality locks and we apply a 12-month guarantee to parts and labour for all of our locksmith services.
Can you repair all types of locks?
In some cases, it may be possible to repair a lock rather than replace it. We have expertise in repairing and replacing all types of locks including Mortice Locks, Yale type locks such as Nightlatch and Euro Cylinder Locks. We’ll come out and make an assessment and make our recommendations for either a repair or replacement depending on whichever is most effective for security and cost-effectiveness.
I’m moving house. Do I need to change the locks?
We recommend changing the locks when you move house. The previous owners may still have keys, they may have given keys to other people too and unless you change the locks all these people have potential access to your new home. Getting the locks changed will give you complete peace of mind and knowledge of exactly who has keys and can access your property. Whatsmore if you don’t change the locks and you get burgled you may find that your household insurance is void.
Will it take long to fix the locks?
The time it takes to repair or replace a lock will depend on the type of lock and also on the fault experienced. Generally, a repair or replacement Yale lock would take around 20 or 30 minutes with a mortice lock taking nearer 50 minutes. Before we start work we will always give you a quote and let you know how long we think it will take. In most cases we have parts onboard the van however if we need to order parts and make a further visit to your property to complete the repair there will be no further call-out fee incurred.
Do you fix garage door locks?
We fix all types of locks including garage door locks, gate locks, padlocks, locks to letterboxes, sheds, internal door locks and handles. We also fix all types of garage door faults such as broken springs and spring cables, garage door mechanisms, broken garage door handles, worn garage door rollers and broken lifting cables.
I’ve just moved into a new property and I would like to review the security in place. Do you offer a security survey?
We would be more than happy to visit your property and complete a security survey to include a review of all exits and entrances to your property. We’ll give honest feedback on the security in place at present and make recommendations for improved or additional security where we believe it’s required. All recommendations will be made along with clear pricing with no obligation.
Can you help with a uPVC window repair?
Yes, we can. We can repair or replace almost all types of uPVC double glazed windows and doors. We can replace glazed panels, hardware such as hinges, locks, and letterboxes, lock mechanisms and we also replace misted double glazed units too.
Can you replace a misted double glazed window unit?
If your uPVC unit has become misted or foggy it will need to be replaced. We can fit new glazed panels to all shapes and sizes of uPVC windows and doors.
Do you fit catflaps?
Yes, we can supply and fit catflaps into all types of windows and doors.
Do I need to change the locks if I lose my keys?
If you lose your house keys your home becomes vulnerable. If you’re not sure where you were when you lost your keys then you never know whose hands they may be in. We recommend you get the locks changed so your home and belongings are safe and secure. If your house were burgled by someone using keys then your home insurance may be invalidated.
Where do you offer locksmith services?
We offer locksmith services in Worcester, Redditch, Bromsgrove, Droitwich, Pershore, and the surrounding Worcestershire area. We are emergency locksmiths providing call out 24 hours a day, 365 days a year.
Why won’t my uPVC door shut?
There could be a number of reasons why your uPVC door isn’t shutting. It could be an expansion or contraction issue, an alignment issue, it could be that the parts have become old and brittle and something has broken. Please call us for assistance. Often attempts to fix things yourself can make it more difficult for a locksmith to identify what caused the original problem and can make it harder and more costly to repair it.
What is a Sash Jammer?
A Sash Jammer is an additional security feature used to secure uPVC windows or doors although they can also be fitted to wooden and composite doors and french doors and patio doors too. Sash Jammers can be fitted as locking and non-locking options. Should a thief bypass a lock a Sash Jammer will prevent a door or window from opening.
Do you repair / replace car locks?
We do not repair or replace locks on cars or motorcycles. For this, you will need a specialist locksmith, an Auto Locksmith.